Q: What is the GlobalLink Portal?
A: The GlobalLink Portal is a web-based tool that allows you to submit, track, and receive projects. Because it is a completely hosted solution, it requires no technical overhead or IT involvement. The portal also serves as a document library for all projects you submit for translation. You are then able to reference completed projects and access project information, as well as source and target language files at your convenience.
Q: What types of users have installed the GlobalLink Portal?
A: The portal is designed to help your manage frequent submissions of small files. In a decentralized environment (many different contributors within the same company) it is designed to give you a single, consistent location to manage translation projects. If you are submitting more than 5-10 projects per month via email, you might want to consider the Portal. If you are using a CMS or database, see the FAQ’s on GlobalLink Content Director and Project Director.
Q: What are the key features of the Portal?
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- Ease of use. You can be up and running on the portal within hours.
- Hosted solution. No IT involvement or IT support required.
- Reduces internal project management. You can get a quick and clear view of all translation activity without having to sort through emails and other correspondence. You can also track project status quickly and reference previously translated content (and corresponding source files).
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Q: Can I request quotes through the Portal?
A: Yes. You can submit a document for quotation through the portal. The portal will route the document either to your Account Executive or Account Manager who will review and manually resubmit the quote back to you.
Q: How can I access the Portal?
A: The portal can be accessed from anywhere in the world via a web-browser. It can also be easily linked into corporate intranets and extranets, providing a consistent place to submit and track translation projects.
Q: How secure is the Portal?
A: All interactions with the portal take place using 128-bit SSL strong encryption.
Q: Are there any limitations on usage?
A: No. The portal can support an unlimited number of users and languages. Additionally, there is no limit on the amount of translated content we can store for you within the portal.
Q: Is this strictly an “out of the box” solution, or can I customize?
A: The basic technical infrastructure for the portal will remain the same for everyone. However, you may insert your organization’s logos and company-specific branding information. Additionally, a limited number of custom data fields can be configured for each customer. Customers typically use these fields to enter a Department Name, a Customer Document Tracking Number, to specify whether Certifications are required, etc. Depending on your own requirements, we can also provide a limited amount of customization for an additional cost. Examples of customization include specialized reporting, email notifications to alert changes in project status, and the ability to track departmental translation expenditures.
Q: How do I schedule a demo of the Portal?
A: You can contact your local client service office or you can request a demo online.
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